Terms of Use

REIKO STORE never stores electronic track data or the Credit Cards security numbers in any form. Our business is  “PCI Compliant”  and transactions on our website are encrypted by our Payment Processor.

Secure encryption and tokenization technology is being used on website credit card transactions as well as secure software is being used to handle sensitive information for orders over the phone.

By ordering on the REIKO STORE website or by phone, the customer agrees that REIKO STORE may charge the original credit card used on the order to be reimbursed for fees related to incorrect address type, lift gate fees, residential delivery fees, or inside delivery fees charged to us by the freight carrier. A notice will be emailed to the customer describing the charge. If a credit card was not used on the original order, REIKO STORE will invoice the customer for the additional charge.

Advertised prices for products on the website do not include shipping. To get a shipping quote please follow instructions on website.

Product Lead Times and Shipping Transit Times shown on our website and/or provided in emailed quotes are "usual" lead times and are estimates (these are not guaranteed). We strive to consistently ship products within the estimated lead times, however products occasionally ship sooner or later than estimated.

Freight Inspection / Damage

REIKO STORE is not responsible for repairing or replacing items damaged or lost in shipment. The freight carrier that damaged the item(s) is responsible for the cost of repairing or replacing item(s), however freight carriers generally will only do so if the damaged item(s) are refused at delivery orthe damage is noted on the proof of delivery form that is signed by the customer.

If damaged item(s) have been refused delivery or the damage noted on the proof if delivery form, REIKO STORE will file a freight claim with the freight carrier on behalf of the customer. REIKO STORE is not responsible for repairing or replacing item(s) if the freight carrier denies a claim or pays only a portion of a claim.

IMPORTANT: At the time of delivery, the customer is responsible for inspecting the order for visible damage, concealed damage, and missing parts.This includes unwrapping the item to inspect for concealed damage. If an item is found to be majorly damaged, the customer should refuse delivery of the item and notify REIKO STORE (except in the case of international shipments, the customer should should notify their freight forwarder). In the case of minor damage or missing parts the customer can choose to keep the item - see below.

Per freight carrier rules, if a customer wants to keep damaged items or orders that are missing parts, the damage or missing parts must be noted on the proof of delivery form or signature form. Failure to note freight damage (including concealed damage) or missing parts constitutes acceptance of ownership of the item "AS IS" and shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.

Freight carriers deem that taking delivery of an item constitutes acceptance of ownership of the item "AS IS" and in the case of damaged items (including concealed damage) or missing parts, shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.

Order Placement / Cancelation

Orders submitted through the REIKO STORE website and Purchase Orders submitted by email or fax are not deemed received until confirmed by REIKO STORE by email.

Orders for stock items that are not customized or built-to-order may be canceled for a full refund if the order has not shipped. Shipped orders that are cancelled are subject to restocking fees, return shipment fees, and refurbishing costs (if needed) as described in the Returns section below.

Orders for customized and built-to-order items may not be canceled.

Returns

Merchandise that is in like new condition (except custom built or built to order items) may be returned within 15 to 30 days (depending on the manufacturer) of the purchase date. The buyer is responsible for return truck freight. The buyer will be credited for the original purchase price of the item(s), not including the original shipment truck freight, less a 20% to 30% re-stocking fee (depending on the manufacturer) and less any refurbishing costs required to get the returned item(s) into like new condition. In some cases, the restocking fee may be reduced if a replacement item is purchased. If returning items, you must contact REIKO STORE customer service at  +1 (888) 707-4001 to obtain return instructions and a Return of Goods Authorization (RGA) form. Returns will not be accepted at the warehouse without a valid RGA form.

Re-Delivery Charges

When shipping to a business address, the freight carrier will not call to schedule a delivery appointment and will deliver during normal 9 AM to 5 PM business hours (unless you provide specific dock hours when ordering). If the carrier arrives at the delivery address and the location is closed or cannot accept delivery, the carrier will generally try to re-deliver the following day and will charge a re-delivery fee for which the customer agrees to reimburse REIKO STORE.

In the case of residential deliveries, the freight carrier will call to set up a delivery appointment. If the carrier arrives at the residential delivery address and customer is not present to take delivery, the carrier will generally call to set up a re-delivery appointment and will charge a re-delivery fee for which the customer agrees to reimburse REIKO STORE.
 

Extra Delivery Charges

We quote truck freight based on the delivery address, address type (business, residential, & limited access), and the availability of a loading dock or forklift at the delivery address. This information is given to us by the customer at the time of quotation. If any delivery information given to REIKO STORE by the customer is incorrect, the freight carrier may charge extra shipping charges for:

• Providing a lift gate on delivery (if shipment is not originally quoted with a lift gate)
• Delivering to a limited access address - includes any gated access building (if shipment is not originally quoted for limited access delivery)
• Re-consigning the freight to a different delivery address (if incorrect address is given on the order)
• Delivering to a residential address (if shipment is not originally quoted to deliver to a residential address)
• Providing inside delivery (if shipment is not originally quoted with inside delivery)

By ordering on the REIKO STORE website or by phone, the customer agrees that REIKO STORE may charge the original credit card used on the order to be reimbursed for fees related to incorrect address type, lift gate fees, residential delivery fees, or inside delivery fees charged to us by the freight carrier. A notice will be emailed to the customer describing the charge. If a credit card was not used on the original order, REIKO STORE will invoice the customer for the additional charge.