Shipping & Returns
Website CHECKOUT PROCESS / SHIPPING INFO INSTRUCTIONS:
Our checkout process will require you to select one of the following options under SHIPPING:
- Quote Shipping Cost – Please select this option if we have not provided a quote for you already. A Freight Charges email will be sent to you with the best shipping cost and upon your approval the order will be processed. We work with many different carriers to provide the fastest/cost effective shipping price to our customers. It usually takes up to an hour to provide a quote for you.
- Shipping already quoted – Please select this option if we already provided a quote for you. Your order will be processed after adding the quoted shipping cost.
- Freight Collect – Please select this option if you want your order to be shipped with your own shipping carrier partner. Please provide shipping carrier name and account number in Order Notes)
REQUEST A QUOTE – If you do not want to check out your order at this time, you may select Request a Quote in the shopping cart and we will provide a full detailed quote for all the products added in the Shopping Cart. We work with many different carriers to provide the fastest/cost effective shipping price to our customers. It usually takes up to an hour to provide a quote for you.
Please contact Reiko Store at (888) 707-4001 or email us at firstname.lastname@example.org for more information about a product or to request a shipping quote.
We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, REIKO STORE cannot assist you with filing damage claims with your carrier.
In the checkout screen under shipping options select Freight Collect. Please specify in Order Notes:
- your preferred carrier,
- your account name with carrier
- your account number with carrier (if necessary).
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
- UPS Ground: 3 - 8 Business Days
- UPS Second Day: 2 Business Days
- UPS Next Day Air: 1 Business Day
- Truck: 3-8 Business Days
Freight Inspection / Damage
REIKO STORE is not responsible for repairing or replacing items damaged or lost in shipment. The freight carrier that damaged the item(s) is responsible for the cost of repairing or replacing item(s), however freight carriers generally will only do so if the damaged item(s) are refused at delivery or the damage is noted on the proof of delivery form that is signed by the customer.
If damaged item(s) have been refused delivery or the damage noted on the proof if delivery form, REIKO STORE will file a freight claim with the freight carrier on behalf of the customer. REIKO STORE is not responsible for repairing or replacing item(s) if the freight carrier denies a claim or pays only a portion of a claim.
IMPORTANT: At the time of delivery, the customer is responsible for inspecting the order for visible damage, concealed damage, and missing parts.This includes unwrapping the item to inspect for concealed damage. If an item is found to be majorly damaged, the customer should refuse delivery of the item and notify REIKO STORE (except in the case of international shipments, the customer should should notify their freight forwarder). In the case of minor damage or missing parts the customer can choose to keep the item - see below.
Per freight carrier rules, if a customer wants to keep damaged items or orders that are missing parts, the damage or missing parts must be noted on the proof of delivery form or signature form. Failure to note freight damage (including concealed damage) or missing parts constitutes acceptance of ownership of the item "AS IS" and shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.
Freight carriers deem that taking delivery of an item constitutes acceptance of ownership of the item "AS IS" and in the case of damaged items (including concealed damage) or missing parts, shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.
Order Placement / Cancelation
Orders submitted through the REIKO STORE website and Purchase Orders submitted by email or fax are not deemed received until confirmed by REIKO STORE by email.
Orders for stock items that are not customized or built-to-order may be canceled for a full refund if the order has not shipped. Shipped orders that are cancelled are subject to restocking fees, return shipment fees, and refurbishing costs (if needed) as described in the Returns section below.
Orders for customized and built-to-order items may not be canceled.
Merchandise that is in like new condition (except custom built or built to order items) may be returned within 15 to 30 days (depending on the manufacturer) of the purchase date. The buyer is responsible for return truck freight. The buyer will be credited for the original purchase price of the item(s), not including the original shipment truck freight, less a 20% to 30% re-stocking fee (depending on the manufacturer) and less any refurbishing costs required to get the returned item(s) into like new condition. In some cases, the restocking fee may be reduced if a replacement item is purchased. If returning items, you must contact REIKO STORE customer service at 888-457-2030 to obtain return instructions and a Return of Goods Authorization (RGA) form. Returns will not be accepted at the warehouse without a valid RGA form.
When shipping to a business address, the freight carrier will not call to schedule a delivery appointment and will deliver during normal 9 AM to 5 PM business hours (unless you provide specific dock hours when ordering). If the carrier arrives at the delivery address and the location is closed or cannot accept delivery, the carrier will generally try to re-deliver the following day and will charge a re-delivery fee for which the customer agrees to reimburse REIKO STORE.
In the case of residential deliveries, the freight carrier will call to set up a delivery appointment. If the carrier arrives at the residential delivery address and customer is not present to take delivery, the carrier will generally call to set up a re-delivery appointment and will charge a re-delivery fee for which the customer agrees to reimburse REIKO STORE.
By ordering on the REIKO STORE website or by phone, the customer agrees that REIKO STORE may charge the original credit card used on the order to be reimbursed for re-delivery fees. A notice will be sent to the customer describing the charge. If a credit card was not used on the original order, the customer agrees to reimburse REIKO STORE upon receipt of an invoice for the re-delivery charge.
Extra Delivery Charges
We quote truck freight based on the delivery address, address type (business, residential, & limited access), and the availability of a loading dock or forklift at the delivery address. This information is given to us by the customer at the time of quotation. If any delivery information given to REIKO STORE by the customer is incorrect, the freight carrier may charge extra shipping charges for:
- Providing a lift gate on delivery (if shipment is not originally quoted with a lift gate)
- Delivering to a limited access address - includes any gated access building (if shipment is not originally quoted for limited access delivery)
- Re-consigning the freight to a different delivery address (if incorrect address is given on the order)
- Delivering to a residential address (if shipment is not originally quoted to deliver to a residential address)
- Providing inside delivery (if shipment is not originally quoted with inside delivery)
By ordering on the REIKO STORE website or by phone, the customer agrees that REIKO STORE may charge the original credit card used on the order to be reimbursed for fees related to incorrect address type, lift gate fees, residential delivery fees, or inside delivery fees charged to us by the freight carrier. A notice will be emailed to the customer describing the charge. If a credit card was not used on the original order, REIKO STORE will invoice the customer for the additional charge.